Privacy policy

This policy explains what personal data RnDs ERP Solutions Pvt Ltd ("we", "us") collects through the website rndserp.com, why, and what choices you have. We are based in Solapur, Maharashtra, India, and this website is meant for visitors in India.

What we collect

When you send an enquiry through our contact form, we collect the details you type in: your name, mobile number, message, and, if you choose to give them, your email address, shop or company name and the product you are interested in. We also record the date and time and your IP address, to protect the form from spam.

When you simply browse, our web server and, where enabled, Google Analytics record technical information such as your IP address, browser type, device type, the pages you open and how long you stay. This is usage data and does not identify you by name.

Why we use it

• To reply to your enquiry by phone, WhatsApp, SMS or email, and to follow up on it.
• To understand which pages are useful and to improve the website.
• To keep the website secure and prevent spam and misuse.
• To meet legal obligations where they apply.

We do not sell your personal data, and we do not use enquiry details for unrelated marketing without asking you.

Cookies and analytics

The website uses a small number of cookies needed for it to work, such as a security cookie that protects the contact form. If Google Analytics is switched on, Google sets cookies that help us count visits and see which pages are read. You can block or delete cookies in your browser settings; the site will still work, though some analytics will be missed. You can also install Google's opt-out add-on for Analytics.

Who can see your data

Your enquiry is visible to our staff who handle sales and support. We use trusted service providers to run the website, such as our web hosting provider, our email service and Google Analytics. They process data on our behalf. We may also disclose data if the law or a government authority requires it. Some providers may store data on servers outside India.

How long we keep it

We keep enquiry details for as long as we need them to respond and to follow up with you, and for as long as the law requires. Analytics data is kept for the period set in our analytics account.

Security

We use HTTPS, access-controlled admin tools and other reasonable safeguards. No method of transmission or storage is completely secure, so we cannot promise absolute security.

Your choices

You may ask us to tell you what personal data we hold about you, to correct it, or to delete it, and you may withdraw consent for us to contact you. We will act on a request as required by applicable Indian law, including the Digital Personal Data Protection Act, 2023. Write to rsk.sol@gmail.com from the email address or call from the mobile number you used, so that we can find your record.

Children

This website is for business customers and is not directed at children. We do not knowingly collect personal data from anyone under 18.

Links to other websites

Our site links to other websites, such as LinkedIn and Google Maps. We are not responsible for their content or privacy practices.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it last changed.

Contact

RnDs ERP Solutions Pvt Ltd, Satysai Nagar, Ashok Chowk, Solapur - 413 005, Maharashtra, India.
Email: rsk.sol@gmail.com · Phone: +91 99236 22131